Who makes your prints and goods?
Everything is illustrated and designed by us (Briana and Jason). To handle the growth of our little business, we've just recently started to outsource our printing to some very talented print shops around the country. We screenprint small runs in house, with the help of our semi auto press. The only automated part of the press is the pull and flood (think letterpress but with a screen instead of a plate, and we control the timing of the pull). We still have to load the screen in, register the paper and colors to each other, and make sure the ink is coming through the screen properly. Our digital prints are printed in the USA by some good people with awesome equipment. As for the "goods" we make, we do our best to source high quality, USA made goods. If it's crappy quality, we won't sell it. We do our best to support and source from small, local businesses when possible. It's not cliché. it's just a good thing to do.
Are your prints limited edition or open edition?
Both. Sometimes prints are only offered as limited edition and they are clearly described that way on their product page. As we get more and more into wholesale, prints are becoming open edition. When we run a print on a special color paper or with unusual inks, that is usually only offered as a limited edition.
Are your prints available for wholesale?
Yes! Please send an email to email@example.com and let us know what prints or products you are interested in and where you're located. We'll send you a wholesale catalog and discuss our terms. In the meantime, you can check out our Retailers page for a list of stores where we currently have product. Please make sure you're not neighbors!
Are your prints easily framed?
Yes! And we sell 18x24" frames now! You'll see them in the product listings of all our 18x24" prints. They are sturdy light and dark wood frames with plexi instead of glass to keep them lightweight. All made in the USA. If you don't want to buy from us, we keep all of our prints at standard (US) frame sizes so you can pick up any frame from your local frame shop or art store and pop them right in. But if you buy two or more prints in a frame, they ship free!
How do you ship your prints?
Our prints ship via USPS. Domestic US purchases are sent Priority with tracking and package information automatically emailed. International orders are typically sent First Class International. First Class has limited tracking but is the most economical option. Upgraded shipping options are available, just get in touch.
How do you pack prints for shipping?
Small, 8x10" prints are shipped flat in a rigid mailer with protective backing board to eliminate bending. Larger, 16x20" and 18x24" prints are rolled into a thick, plastic bag and inserted in to an industrial kraft tube mailer. The prints will unroll just fine; for more information about that please read our 'Rehab and Print Life' section of our Terms and Conditions.
What is your shipping schedule?
We send out orders once a week. Please understand that we are just three people doing our best! We are not Zappos nor do we want to be. Although it would be cool to get some new shoes...
Terms & Conditions
The Brainstorm Store operates according to the following conditions. Please read them carefully. You automatically agree to all these conditions when you buy something from the store. This website and all associated images and artwork is owned and operated by Brainstorm Print and Design LLC. If you have any questions or issues about the shop or the website, please let us know: firstname.lastname@example.org
This store sells limited and open edition art prints and posters by Brainstorm. Prices and availability are subject to change without notice. Brainstorm reserves the right to refuse or refund any purchase for any reason related to availability and price. Brainstorm makes every effort to ensure that our listed prints, product descriptions, and prices are accurate and up to date. Brainstorm reserves the right to refuse or refund any purchase if the order is made based on a product listing error.
Customers and Email Lists
When making a purchase from our shop, all customers will have their email addresses added to our mailing list. Brainstorm typically emails one newsletter per month with deals and coupons (not spam) and we will never, ever sell an email. We don't even know how to do that. In every newsletter there is a 1-click unsubscribe button and any customer who does not wish to receive our newsletters can easily unsubscribe. We work really hard to make them funny and entertaining.
All orders are subject to availability. Limited and open edition Brainstorm prints may sell out quickly and become unavailable before Brainstorm is able to update the shop to reflect our inventory. Brainstorm reserves the right to refund or refuse orders based on this fact.
Returns / Refunds
You can return a poster up to two weeks from the date that you receive the poster. You will receive a full 100% refund if the poster is returned in the same condition it was delivered.
Replacements / Exchanges
If your tube and poster was damaged in the shipping process, please email us some photos and let us know what happened. In most cases a replacement is sent if your order was damaged in transit. If the poster has a printing error, please be understanding that these are handmade and all posters will vary slightly. If it is a major error, we may ask to send your poster back to be issued a replacement. If there is a problem, we welcome emails and hope to resolve it quickly.
Brainstorm ships all (domestic US) tubes with "Delivery Confirmation" service from the USPS. If an item becomes lost (and untraceable) in the mail, Brainstorm will replace or refund the item, subject to availability, at our expense. However, if an item is shown as "Delivered" by the USPS, Brainstorm will not replace that item or provide a refund as "Delivered" status serves as guaranteed confirmation and receipt. The address you choose for delivery MUST be an address that you can confirm delivery. Typical shipping location problems are apartment buildings, condos, office buildings, and college dorms. Please be aware of the protocol that your local postal carrier uses to deliver packages. If you cannot control items that are left on/at a door step, hallway or office that is not Brainstorm's responsibility. Brainstorm will not replace or refund a package that the USPS has "Delivered."
All content on this website is the property of Brainstorm Print and Design LLC. You know that. Any use of this website, its content, or its images is prohibited without the express permission. PLEASE DON'T STEAL!
Most commonly, International orders are shipped USPS First Class International. This is the most cost effective method of shipping prints, (Priority Mail or UPS/FedEx charge up to $30 USD for a single tube). First Class packages may take up to 2 weeks to arrive depending on how customs treats the package in the receiving country. There is limited package tracking information available and it should be automatically mailed to you once the label has been created. International customers may be subject to a duty or import tax on the tube. This varies from country to country but generally there is a tax and this tax is to be paid by the customer.
Posters are rolled, placed into a plastic sleeve, and inserted into industrial grade shipping tubes or rigid mailers for delivery. Posters are not folded or creased at the time of processing. Please be careful when removing the end caps from tubes and removing prints from tubes. Brainstorm is not responsible for damage to prints during removal from the tube.
Posters will retain their curled shape once removed from the tube. They will definitely return to a flattened state with the proper care and treatment. Brainstorm recommends placing the print curled-side down on a flat surface, such as a clean table or hardwood floor, and placing several heavy objects on the back. Brainstorm has found that 5 heavy books, one covering each corner and one in the middle, works best for returning prints to a flattened state. Please allow prints to sit overnight with the weight for best results. In some cases, lightly curling the prints the opposite way will also help the paper fibers straighten out.
Prints that are framed tend to have greater longevity than unframed prints. You do not need to spend more than your monthly student loan on frames. Our prints are all standard sizes. There are several great online framing services. Or you could go simple with a local craft store and a 40% off coupon. To increase the life and vibrant color of your print, do not hang prints in direct sunlight. With proper care, your print will last a lifetime!